To initiate a warranty claim for NovaNL products, please adhere to the following process:

1. Submission of Proof of Purchase:

• Valid proof of purchase is essential for a warranty claim.
• Provide the order number for online purchases made through NovaNL's authorized resellers.
• Submit a sales invoice or a dated sales receipt from an authorized NovaNL reseller.
• In some cases, multiple types of proof of purchase may be required, such as a receipt of a money transfer and confirmation of the address to which the item was originally shipped.

2. Description of Defect:

• Furnish a detailed description of the defect to facilitate the warranty claim process.
• If the defective item shows visible damage, include supporting evidence.
• Include the item's serial number if applicable.

3. Quality Inspection and Return

• In certain instances, the defective item may need to be returned to NovaNL for a thorough quality inspection.

4. Shipping Costs

The buyer is responsible for covering shipping costs in the following situations:

• Returning products for reasons other than a proven defect.
• Warranty claims on items taken outside the original country of purchase. 
• Returning items claimed to have defects but were found to be in working condition by NovaNL's quality control.
• Returning defective items in international shipping.
• Costs associated with unauthorized returns (any returns made outside the approved warranty process).

5. Warranty Coverage

• This warranty covers defects in the material or workmanship of the product during the specified warranty period.
• Products and parts replaced under warranty become the property of NovaNL and are not returned to the customer.
• If service is required after the warranty period expires, the customer must bear all labor and parts charges.
• Warranty coverage terminates if the product is sold or transferred to another party.

6. Not Covered Under Warranty

• Products without sufficient proof of purchase.
• Lost or stolen products.
• Items that have expired their warranty period.
• Non-quality-related issues.
• Free products.
• Repairs conducted by third parties.
• Damage from external sources.
• Damage from misuse of products, including falls, extreme temperatures, water exposure, and improper operation.
• Purchases from unauthorized resellers.

7. NovaNL is not liable for

• Loss of data incurred from the use of NovaNL products.
• Returning personal items sent to NovaNL.